jasapoker Platform Privacy Notice

This page describes what we collect when you use jasapoker and how we keep that data protected. We take your privacy seriously and comply with data-protection laws in the jurisdictions where we operate. We do not sell your personal information to third parties, and we limit access to your data to our staff and trusted service providers who need it to run the platform.

Our Privacy Notice covers account data, payment information, gameplay history, cookies, and your rights to access or delete your information. We update this notice periodically to reflect changes in our practices or local law. If you have questions about how we handle your data, contact our support team.

By using jasapoker, you accept this Privacy Notice. If you do not agree with any part of it, do not create an account.

What Data We Collect on jasapoker

When you register for jasapoker, we collect your email address, phone number, and full name. We may also ask for your date of birth, residential address, and government-issued identity information (passport, national ID, or driver's license) when you request a withdrawal or if we need to verify your identity for anti-money-laundering compliance.

We record your gaming activity — every bet you place, every outcome, deposit and withdrawal amounts, and dates and times of transactions. We do this to track your account balance, settle bets fairly, investigate disputes, and comply with financial-crime prevention laws. Your gameplay data is stored separately from your financial data, but both are linked by your account.

We also collect technical data: your IP address, browser type, device model, and approximate geographic location (based on your IP). We use this to detect fraud (e.g., if your account is accessed from multiple countries in a short period), to optimize our platform for different devices, and to understand regional usage patterns across our player base in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian cities.

We do not collect biometric data (fingerprint, facial recognition, or voice samples) unless you specifically provide it. We do not collect sensitive personal data (religion, political affiliation, health information) unless required by law for account verification.

Note: Our servers may sit outside your jurisdiction. By using jasapoker, you consent to your data being transferred to and stored on servers in locations where we operate or where our service providers host infrastructure.

How We Use Your Data on jasapoker

We use your data to:

  • Operate the platform: Create and manage your account, process deposits and withdrawals, and settle bets on live tables, sportsbook markets, and slots.
  • Verify identity: Confirm your age, residential location, and eligibility to use jasapoker in your jurisdiction. Identity verification may be required before your first withdrawal.
  • Prevent fraud: Detect suspicious account activity, unauthorized access, and money-laundering schemes. We analyze gameplay patterns, payment methods, and login data for anomalies.
  • Respond to disputes: Investigate complaints about incorrect bet outcomes, unauthorized transactions, or account closure. We use your gameplay logs, video recordings of live-dealer rounds, and transaction history to resolve these.
  • Comply with law: Share data with legal authorities, tax agencies, and financial regulators if required by court order or law. We disclose the minimum data necessary to satisfy legal requests.
  • Improve our service: Analyze aggregated, non-personal data to improve game performance, add payment options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and optimize our live-dealer studio production quality.
  • Communicate with you: Send account notifications (deposit confirmation, withdrawal status, bonus eligibility), security alerts, and customer support responses via email or SMS.

We do not use your data for marketing or advertising without your explicit consent. If we send promotional emails, you can unsubscribe by clicking the unsubscribe link at the bottom of the email.

Third-Party Service Providers and Data Sharing

We work with service providers to run jasapoker. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), cloud-hosting providers, identity-verification companies, and customer-support platforms. We share only the data these providers need to perform their function. For example, we share your name and account balance with our payment processor so they can settle deposits, but we do not share your gameplay history.

We include standard data-protection clauses in our contracts with all third parties, requiring them to keep your data confidential and secure. If a service provider is acquired or changes ownership, we notify you and ensure your data remains protected under the same terms.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may disclose aggregated, anonymized data (e.g., "our live-table revenue in 2024") to business partners or investors, but this data cannot identify you.

We at jasapoker treat your data as a trust asset — collected only when necessary, stored securely, and shared only with parties bound by confidentiality.

jasapoker data-protection team

How Long We Keep Your Data

We retain your account data (name, email, address, identity documents) for as long as your jasapoker account is active and for seven years after you close it. This retention period allows us to respond to regulatory inquiries, resolve disputes, and comply with financial-crime prevention laws.

We retain your gameplay and transaction history indefinitely, subject to local law. This history is necessary for audit purposes and to defend against disputes. Video recordings from live-dealer tables are retained for 90 days; after that, they are deleted unless needed for an active dispute or legal investigation.

If you request account deletion, we anonymize your personal data (removing name, email, address) but retain transaction records in aggregated form. We cannot fully delete all your data because local law requires us to keep financial records for tax and anti-money-laundering purposes.

Your Rights and Data Access

You have the right to access your personal data on jasapoker. You can view your account information, gameplay history, and transaction records by logging in to your account dashboard. You also have the right to request a copy of all data we hold about you in a machine-readable format (data portability).

You have the right to correct inaccurate data (e.g., if your address is wrong). Contact our support team with corrections, and we will update your account within 5 business days.

You have the right to request deletion of your account and associated personal data, subject to legal constraints. We cannot delete data we are required to keep by law (e.g., financial records for tax compliance), but we will anonymize personal identifiers. Account closure requests take up to 30 days to process.

If you believe we have mishandled your data, you can file a complaint with your local data-protection authority (if one exists in your jurisdiction).

Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to remember your login status, language preference, and betting history. These cookies improve your jasapoker experience by keeping you logged in across sessions. We also use cookies to measure platform performance and detect fraud.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use jasapoker, as some features depend on them. We do not use third-party tracking cookies (e.g., from social-media platforms or advertising networks) on jasapoker.

Security and Data Protection

We use industry-standard encryption (TLS/SSL) to protect data in transit between your device and our servers. Your password is hashed and salted before storage, so even our staff cannot see your plaintext password. We use firewalls, regular security audits, and intrusion-detection systems to prevent unauthorized access.

We cannot guarantee absolute security — no platform is immune to breach. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on protective steps. You are responsible for keeping your password confidential and logging out on shared devices.

  1. Review your account on jasapoker

    Log in and check your personal information, gameplay history, and transaction records in the Account Settings section.

  2. Request data access or deletion

    Contact our support team with your request, and we will respond within 30 days.

  3. Update your privacy settings

    Choose whether to receive promotional emails or allow location tracking in your Account Settings.

Contact Us and Policy Updates

If you have questions about our Privacy Notice or how we handle your data, contact our support team via live chat. We monitor inquiries during business hours and respond within 2 business days.

We may update this Privacy Notice to reflect changes in our practices, technology, or applicable law. We will post the updated notice on jasapoker and notify you via email of material changes. Your continued use of jasapoker after updates means you accept the new terms.

We at jasapoker are committed to transparency and data protection. Your personal information is fundamental to our trust with you, and we handle it with the care and security it deserves.

↑